नागरिक चार्टर | प्रधान महालेखाकार (लेखा व. हकदारी), ओडिशा, भुवनेश्वर

हमारे बारे में

1. Recognizing
The right of the Pensioners / retired Government Servants. To receive prompt settlement of their pensionary benefits and Provident Fund balances dues

2. Conscious of

Our responsibility as scrutinizing and authorizing authority

3. Placing of the Annual Finance and Appropriation Accounts on the website of the AG

SN	Our Services	How we measure our performance	Our Timelines
1	Dissemination of the Finance and Appropriation Accounts of the State on the website of the AG	Average time taken from the date of tabling of Accounts and reports in the State Legislature to the date of uploading the same on the website of the AG	On the same day from the date of tabling in State Legislature

4. Pensionary Benefits

SN	Our Services	How we measure our performance	Our Timelines
1	Issue of Pension Payment Orders/Commuted Value of Pension/Gratuity Payment	Average time taken for issue of Pension Payment Order/Commuted Value of Pension/Gratuity Payment, from the date of receipt of pension papers along with service books from the respective Drawing and Disbursing Office (DDO)	30 days from the date of receipt of pension papers complete in all respects
2	Finalization of revision of pension cases	Average time taken for finalization of pension revision cases, from the date of receipt of pension papers along with service books from the respective DDO	30 days from the date of receipt of pension papers complete in all respects in respect of individual pensioner
	2Where revision of pension due to Pay Commission recommendations, etc., are received in large numbers simultaneously, some timelines may get extended.
3	Re-authorisation of Pension Payment Orders in cases requiring changes in details (name of family pensioner, etc.)	Average time taken for revision of Pension Payment Orders, from the date of receipt of application from the respective DDO		15 working days from the date of receipt of application complete in all respects
4	Request for additional information/ documents, if application is incomplete	Average time taken to scrutinise application on its receipt		5 working days from the date of receipt of application
5	Attending to Complaints	Complaints can be registered through Online and Offline Grievance Redressal Cell in AG and through Post		30 working days from the date of receipt of the complaint (both online and offline)

5. Provident Fund Dues

SN	Our Services	How we measure our performance	Our Timelines
1	Issue of orders for final withdrawal	Average time taken for issue of orders for final withdrawal, from the date of receipt of application from the respective DDO	30 days from the date of receipt of application complete in all respects
2	Issue of annual statements to the GPF subscribers	Providing GPF statements to the subscriber/Drawing and Disbursing Officer by accessing in the office website	31 July following the end of the financial year, on receipt of complete information/schedule from State Accounts rendering units
3	Request for additional information/ documents, if application is incomplete	Average time taken to scrutinise application on its receipt	5 working days from the date of receipt of application
4	Attending to Complaints	Complaints can be registered through Online and Offline Grievance Redressal Cell in AG and through Post	30 working days from the date of receipt of the complaint (both online and offline)

Mechanism of Grievance Redressal through online

Beneficiaries can submit the grievance in the link available at agaeOrissa@cag.gov.in

In any case If you are not satisfied with the response or non-receipt of response, the subscribers may brought to the attention of the Deputy Accountant General (Admin) office of the Accountant General (A&E) Odisha by following details.

Deputy Accountant General (Admin)

Phone No: (0674) 2391577

Email- dagadmnae.od@nic.in