Troubleshoot

Step-by-Step: Connect to Wired Internet & Register for CISCO

1. Connect to Wired Internet

• Plug an Ethernet cable into your laptop or desktop.
• Ensure the other end is connected to the office network port.

2. Send MAC Address for Activation

• Find your device’s MAC address:
  • Windows: Open Command Prompt → type ipconfig /all → look for "Physical Address" under Ethernet adapter.
  • Mac: Go to System Preferences > Network > Ethernet > Advanced > Hardware.
• Compose an email with the following details:
  • To: hasan[at]gov[dot]in; sandeep[dot]kumar9[at]nic[dot]in; sanjay[dot]nhq[at]nic[dot]in; support-iaadnet[at]nic[dot]in;
  • CC: sandeepy[dot]kar[dot]au[at]cag[dot]gov[dot]in, rajaomar[dot]comm[at]cag[dot]gov[dot]in
  • Subject: Activation of Mac address
  • Body: Include your MAC address and device details.
• Note: This is only for registered devices with CAG.

3. Wait for Network Activation

• Once your MAC address is activated, the wired network icon will appear in your system tray (bottom-right on Windows, top-right on Mac).

4. Contact AMC for CISCO Installation

• After the wired icon becomes visible, reach out to the AMC (Annual Maintenance Contract) person for help with CISCO installation.