About Us
1.Placing of the Annual Finance and Appropriation Accounts and the Audit Reports of the CAG on the website of the CAG
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Our Services |
How we measure our performance |
Our Timelines |
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1 |
Dissemination of the Finance and Appropriation Accounts of the States1 and Audit reports of the CAG through the website of the CAG |
Average time taken from the date of tabling of Accounts and Reports in the Parliament or the State Legislature as the case may be, to the date of uploading the same on the website of the CAG |
2 working days from the date of tabling in Parliament/State Legislature |
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1Union Accounts are hosted on the website of the Controller General of Accounts after these are laid in Parliament. |
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2.Pensionary Benefits
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Our Services |
How we measure our performance |
Our Timelines |
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1 |
Issue of Pension Payment Orders |
Average time taken for issue of Pension Payment Order, from the date of receipt of pension papers along with service books from the respective Drawing and Disbursing Office (DDO) |
30 working days from the date of receipt of pension papers complete in all respects |
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2 |
Finalization of revision of pension cases |
Average time taken for finalization of pension revision cases, from the date of receipt of pension papers along with service books from the respective DDO |
30 working days2 from the date of receipt of pension papers complete in all respects in respect of individual pensioner |
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2Where revision of pension due to Pay Commission recommendations, etc., are received in large numbers simultaneously, some timelines may get extended. |
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3 |
Re-authorisation of Pension Payment Orders in cases requiring changes in details (name of family pensioner, etc.) |
Average time taken for revision of Pension Payment Orders, from the date of receipt of application from the respective DDO |
15 working days from the date of receipt of application complete in all respects |
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4 |
Request for additional information/ documents, if application is incomplete |
Average time taken to scrutinise application on its receipt |
5 working days from the date of receipt of application |
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5 |
Attending to Complaints |
Online registration of complaints can be done through Online Grievance Redressal System of respective AG offices. Offline registration of complaints can be done through Grievance redressal cells in AG offices and through post. |
30 working days from the date of receipt of the complaint (both online and offline) |
- Provident Fund Dues
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Our Services |
How we measure our performance |
Our Timelines |
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1 |
Issue of orders for final withdrawal |
Average time taken for issue of orders for final withdrawal, from the date of receipt of application from the respective DDO |
20 working days from the date of receipt of application complete in all respects |
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2 |
Issue of annual statements to the GPF subscribers |
Issuing GPF statements by 31 July of every year |
31 July following the end of the financial year, on receipt of complete information/ schedule from State’s Accounts rendering units |
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3 |
Request for additional information/ documents, if application is incomplete |
Average time taken to scrutinise application on its receipt |
5 working days from the date of receipt of application |
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4 |
Attending to Complaints |
Online registration of complaints can be done through Online Grievance Redress System of respective AG offices. Offline registration of complaints can be done through Grievance redressal cells in AG offices and through post. |
30 working days from the date of receipt of the complaint (both online and offline) |
If issue not resolve within stipulated time, you may contact the following officers
| For Pension & GPF | For Long Term Advances |
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Sh. Arvinder Pal Singh Sahni, DAG Phone: 0172-2615175 |
Sh. Lakshay Kumar Chowdhury, DAG Phone: 0172-2613211 |