Recognizing

The right of the pensioners to receive prompt settlement of their pensionary benefits and provident fund balance dues

Conscious of

Our responsibility as compiler and custodian of the accounting records of Meghalaya State and scrutinizing and authorizing authority of pay, pensionery benefits and provident fund of Meghalaya state employees.

In Evidence

Of our commitment to provide and maintain the highest quality of service.

We Resolve

• To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects
• To address the concerned authorities, in respect of deficiencies and defects within one month; and, to keep the beneficiaries informed of such action
• To acknowledge receipt of all complaint cases within one week
• To furnish final replies to complaints relating to retirement benefits within two months of their receipt
• To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt

We Further Resolve

To disseminate knowledge and information on the procedures and processes carried out in this office to all ‘stake holders’.

Given on this day 1st November 2007 at Shillong Accountant General (Accounts & Entitlement),